Heide Armenean
heide.a@gmail.com
Having trouble with your Kit account? I can help.
Senior Kit Product Specialist | Automation, Technical Support & AI
Need someone who actually understands Kit—not someone learning the platform while working on your account?
I've spent 6 years working professionally with Kit (formerly ConvertKit) as a Senior Product Specialist / Technical Support professional, helping users troubleshoot the platform, understand product functionality, solve technical issues, and get their email marketing systems working correctly.
I can help whether you have a single issue that's driving you crazy or need someone to review and improve your entire Kit ecosystem.
🎯 Common Problems I Help Creators Solve
You may be saying:
"My subscriber signed up but didn't get the welcome email."
"Why did this person enter the wrong sequence?"
"I have too many tags and don't know which ones I actually need."
"My automation looks correct, but it isn't triggering."
"My Kit account has become a mess."
"I have thousands of subscribers but don't know who's actually engaged."
"I want to use AI with Kit but don't know where to start."
"I need someone who understands Kit's new features."
You are in the right place. These are exactly the types of problems I specialize in solving.
🧩 My Approach
I don't randomly change settings until something works.
My process is:
Understand → Diagnose → Fix → Test → Explain
I'll first understand what you want your system to do, identify where the workflow is breaking, determine the likely cause, implement the appropriate solution, test it, and explain the changes.
Who I Work With
If you're using Kit and need an experienced professional who understands the platform at a deeper level, I'd be happy to help.
Send me your Kit issue, automation, or project requirements and I'll help you determine the best approach.
I can help you diagnose the problem, explain what's happening, and implement the right solution.
🔧 Kit Technical Support & Troubleshooting
I can troubleshoot issues such as:
- Visual Automations not triggering
- Subscribers not entering or leaving sequences
- Subscribers receiving unexpected emails
- Tags or segments not behaving as expected
- Forms and landing pages not connecting correctly
- Lead magnets not being delivered correctly
- Broadcast and sequence issues
- Subscriber management problems
- Automation conflicts
- Integration issues
- Email editor problems
- Account configuration issues
- Deliverability-related configuration and reporting
- Problems caused by changes to Kit's interface and features
⚙️ Kit Automation & Email Funnels
I can build, troubleshoot, or optimize:
- Visual Automations
- Welcome sequences
- Lead magnet funnels
- Nurture sequences
- Sales funnels
- Product funnels
- Launch funnels
- Subscriber onboarding
- Event-based workflows
- Membership workflows
- Abandoned checkout automation
- Tagging and segmentation
- Engagement-based workflows
🤖 Kit AI & MCP
Kit's MCP now allows compatible AI tools such as ChatGPT, Claude, Cursor, and other MCP-compatible assistants to interact with your Kit account.
I can help with:
- Kit MCP setup
- Connecting Kit to an AI assistant
- Understanding MCP permissions
- AI-assisted audience analysis
- Subscriber research
- Tagging workflows
- Broadcast workflows
- Sequence workflows
- Landing-page creation/editing through MCP
- AI-assisted Kit administration
- Troubleshooting MCP workflows
📊 Kit Analytics & Audience Optimization
I can also help you make better use of Kit's newer audience intelligence and reporting capabilities, including:
- Subscriber Analytics
- Engagement trends
- Subscriber retention
- Subscriber scoring
- Engaged vs. dormant subscribers
- Subscriber growth
- Acquisition sources
- Deliverability reporting
- Broadcast performance
- Sequence performance
- Subscriber segmentation
- Data export and analysis
👥 Subscriber Signals
For eligible Kit Pro accounts, I can help you understand and use Subscriber Signals to identify valuable or high-intent subscribers using professional/social context together with Kit engagement data.
This can be useful for:
- Audience segmentation
- Identifying high-value subscribers
- Finding potential collaborators
- Identifying potential partners
- Targeted outreach
- Audience research
💰 Creator Monetization & Integrations
I can also help configure and troubleshoot Kit workflows involving:
- Digital products
- Purchases
- Abandoned checkout
- Memberships
- Events
- SMS
- CRM integrations
- Subscriber/customer tagging
- Purchase-based automations
- Customer onboarding
- Win-back workflows